Single Guarantee
We are responsible for the compatibility, quality and reliability of equipment after customization. Therefore, you do not have to monitor the warranty program of each product individually.
Extended Warranty Programs
| Services | 8×5 remotely |
8×5 on site with departure Value |
8х5 on site NBD with departure within 24 hours Value |
| Response time | Not regulated | Not regulated | Not regulated |
| Operating mode | 10:00 – 18:00 on weekdays | 10:00 – 18:00 on weekdays | 10:00 – 18:00 on weekdays |
| Services | 8×5 remotely, with a level of criticality |
8×5 on site NBD on-site, with a level of criticality |
24 on site NBD with departure within 24 hours |
| Response time | Depends on severity level SL1-SL4 | Depends on severity level SL1-SL4 | Depends on severity level SL1-SL4 |
| Operating mode | 10:00 – 18:00 on weekdays | 10:00 – 18:00 on weekdays | 24/7 |
Authorized service centers
Frequently asked questions about service support
Contact the support service by phone 1800 555 5555 or fill out a request on the website.
Warranty service does not include installation, adjustment, cleaning of the product, replacement of consumables and other maintenance of equipment.
The Company is not responsible for the compatibility of MUJO products with third party equipment and software.
On the website https://mujo.in/supports/ in the Support section.
The warranty does not apply to:
- product defects resulting from violation of transportation and
storage rules, as well as improper operation; - product defects resulting from
force majeure circumstances; - product defects resulting from the actions of third parties;
- defects caused by non-compliance with the attached operating instructions, as well
as careless handling; - deficiencies caused by improper connection and installation of the product;
- product defects caused by non-compliance of the power supply network, telecommunications,
cable and other networks with the requirements of the state standard; - product defects caused by natural phenomena and natural disasters, fires;
domestic and wild animals, as well as insects and rodents; ingress of
foreign objects or substances, dust, moisture and other similar reasons; - external and internal contamination, scratches, abrasions, cracks, dents, etc.,
arising during transportation and operation, as well as other mechanical
damage; - products that have been repaired or technically examined
by unauthorized service providers; - products from which the serial number, markings and seals on
product components have been removed; - damage caused to other equipment operating in conjunction with the
MUJO product; - remote controls, styluses, headphones, headsets, headphones with
microphone, antennas, non-rechargeable batteries, connecting cables; - mounting accessories, straps, covers, carrying cords, documentation included with the product;
- storage media of various types (memory cards, disks with software and drivers);
- broken software installed by FabrikOn LLC
due to the deletion of files important to the system, incorrect system configuration,
virus infection, etc.; - other cases provided for by current legislation.
Replacing components does not affect the warranty. The customer is responsible for further compatibility. If the product fails due to a low-quality/incompatible component installed independently, the device will be voided from warranty.
You can find and download drivers yourself on our website. If you do not find the required file in the list of required models, please write us an email to [email protected] indicating the S/N of the device.
