MUJO Service Support

Standard warranty is 1 year, expandable with service packages up to 3 years. Wide network of authorized service centers throughout the country. First and second lines of customer support.

Single Guarantee

We are responsible for the compatibility, quality and reliability of equipment after customization. Therefore, you do not have to monitor the warranty program of each product individually.

Extended Warranty Programs

Services 8×5
remotely		 8×5 on site
with departure Value		 8х5 on site NBD
with departure within 24 hours Value
Response time Not regulated Not regulated Not regulated
Operating mode 10:00 – 18:00 on weekdays 10:00 – 18:00 on weekdays 10:00 – 18:00 on weekdays
Services 8×5
remotely, with a level of criticality		 8×5 on site NBD
on-site, with a level of criticality		 24 on site NBD
with departure within 24 hours
Response time Depends on severity level SL1-SL4 Depends on severity level SL1-SL4 Depends on severity level SL1-SL4
Operating mode 10:00 – 18:00 on weekdays 10:00 – 18:00 on weekdays 24/7

Documentation and drivers

Your Content Goes Here
Your Content Goes Here